Shipping policy

I. Order Processing Time All orders for our precision tools are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

II. Shipping Rates and Estimates

  • Domestic (Canada): Standard shipping typically takes 3–7 business days. Express options are available at checkout.

  • International: We offer international shipping to select countries. Delivery times vary between 7–21 business days depending on customs and local postal services.

  • Free Shipping: We may offer free standard shipping on orders exceeding a specific threshold as advertised on our homepage.

III. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will be active within 24–48 hours.

IV. Customs, Duties, and Taxes Nailis.store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

V. Damages Nailis.store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

4. CONTACT INFORMATION

Questions about the Terms of Service or our precision products should be sent to us through the following official channels:

  • Trade Name: Nailis.store

  • Email: support@Nailis.store

  • Phone: (800) 728-3277

  • Physical Address: 1107 Rue Chagall, Québec, QC G3K 2J5, Canada

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We strive to respond to all inquiries within 24 business hours. For order-related questions, please include your order number for faster service.